Terms & Conditions

  1. AFC will not be held responsible for any errors or omissions on the part of our suppliers.

  2. All freight is at the customers expense unless stated otherwise.

  3. For all credit card payments, the following fee’s apply

    • 1.35% fee applies to Visa

    • 1.45% fee applies to Mastercard

    • 1.95% fee applies to American Express

  4. All quotes are subject to exchange rate variations.

  5. All quotes must be signed and dated and are valid for 14 days after submission, unless stated otherwise.

  6. Important Notice to Customer: Most repair and maintenance activities come in at the estimated price, however this is not a "Fixed Price Quote". We state that this component is repairable but carry out repairs at your instruction and risk. In particular, work performed away from our workshop exposes additional risk factors to increased cost and delay which is to be at the customers expense. By advising us to proceed, you agree to pay for all work carried out prior to return of component (repaired or otherwise).Should you decide to discontinue repairs at any time, you are liable for costs incurred to the time of termination.

  7. We do not store finished components. If you do not take delivery on completion storage charges will apply.

  8. AFC reserves the right to apply a 15% re-stocking fee to returned/cancelled orders.

  9. AFC does not perform dimension checks to repaired fuel cells. Rubber fuel cells have a tendency to shrink over time and cells sent to AFC for repair that have shrunk may not be noticed by you until re-installation. Such shrinkage has not been caused by repair activities.


Australian Fuel Cells Pty. Ltd. core values include that we act with integrity and treat every employee, customer and supplier with trust and respect.

Acting with integrity means accountability and compliance with all laws, rules and regulations.

Respect means we treat others the way we want to be treated.

Our commitment to an ethical culture starts with making sure we promote and support open communication at all levels and with our customers and suppliers.

We encourage you to speak up and report activity or behavior that doesn’t seem right. We take each of these concerns seriously and we ensure they are thoroughly investigated. We will not tolerate retaliation against any employee who reports wrongdoing – regardless of the outcome of the investigation.

Maintaining this reputation is important to us, and our employees, customers and suppliers count on it. Thank you for your continued commitment to our core values and for putting these values into action each and every day.

Australian Fuel Cells Pty Ltd has similar expectations of their suppliers. Ethical behavior is the main foundation for doing business with us.


Australian Fuel Cells Pty Ltd maintains products used in a highly flammable environment. Safety is critical to our processes and end-product. All providers make a significant contribution to product and service conformity, and therefore to the safety of our end product.

All products you supply to Australian Fuel cells Pty Ltd must meet the agreed conformity requirements and must be legal and safe.

We expect to be informed if supplied product does not meet the above requirements. Together we can make a safe product that exceeds our customers’ expectations.


By signing the Australian Fuel Cells Pty. Ltd. quotation you've been provided, you're confirming that you have read, understood and authorise the Order subject to these Terms and Conditions.